This travel agreement is between the client and Simba Experience Oy and/or its partners. In terms of this travel agreement a booking is defined as a reservation which is done by the client or the client’s travel agency. The client is defined as the person who accepts the booking on behalf of him/herself.
Some services may have different terms from Terms & Conditions by Simba Experience Oy and/or its partners but these will notified to the client at the time of booking.
Simba Experience Oy is fully-bonded through Finnish Competition and Consumer Authority as a package travel agency in Finland and follows the associated laws & regulations governing the trade wherever these apply. Our registration-number is 9099/09/Mj.
Upon receipt of tour confirmation a deposit of 20% of total tour charges shall become payable, the balance being due and payable 40 days prior to departure date. In the event of bookings being effected less than 40 days before departure the full amount charged will forthwith be payable. All prices and rates given are subject to change.
Cancellation must be made in writing. Upon receipt of the written notification, Simba Experience Oy and/or its partners will confirm receipt thereof and this date will determine the following charges. * Up to 40 days prior to departure: 50% of deposit forfeited * 39 to 14 days prior to departure: 50% of total cost forfeited * 14 to 7 days prior to departure: 75% of total cost forfeited * Less than 7 days to departure: 100% of total cost forfeited
It is highly recommended for the client to be in possession of a cancellation insurance policy. Please note that if the reason for cancellation falls within the terms of any holiday insurance policy, which the client must hold, then any such charges would normally be refunded to the client by the insurance company, subject to the terms of the insurance.
Clients must ensure that passports and visa’s are valid for the countries visited. Simba Experience Oy and/or its partners cannot be held liable or responsible should a passenger be refused entry into any country for any reason.
By the company: The company shall reserve the right to change any tour due to unforeseen circumstances (e.g. airlines not running on schedule, road conditions, weather, mechanical breakdown, accidents and political instability) beyond the control of Simba Experience Oy and/or its partners. The company will try to provide adequate alternatives, but will accept no liability. By the client: In case the client changes the itinerary on his own request, the company shall try to accommodate the client, but may charge cancellation fees. This is subject to a new quotation, which will be given by the client in writing.
At all times the decision of the tour guide will be final on all matters likely to endanger the safety and well being of the group. The client must at all times strictly comply with the laws, customs and foreign exchange regulations of all countries visited. Should the client be detected in any contravention of the law, custom or exchange regulations, or should the client be a nuisance to the group, the guide may order the client to leave the tour without the right of refund.
While every precaution is taken to ensure the safety of all persons participating on the tour, the client his/hers, heirs, dependants, agents, executors or their assignees, hereby irrevocably waive any rights they may have to claim, any form of compensation for any damages which the client may suffer due to injury or death whilst on, or at any time after the tour, from Simba Experience Oy and/or its partners. Under no circumstances will Simba Experience Oy and/or its partners be responsible for the death or injury or loss, which might occur to such persons sustained from any case whatsoever. The client hereby indemnifies and holds Simba Experience Oy and/or its partners harmless against any and all claims whatsoever the nature.
It is the client’s obligation to ensure that he is medically fit and able to embark on the tour. We recommend the vaccination against Hepatitis before travelling. Anti-malaria precautions should be commenced prior to departure and clients should bring insect repellents on tour.
Simba Experience Oy and/or its partners reserves the right without giving further notice, to make use of any photographs or films produced during any of their tours for general publicity purposes without payment or permission.
It is a condition of travel with Simba Experience Oy and/or its partners that all guests must have adequate insurance for medical expenses, baggage loss, cancellation/curtailment, default and personal accident. If this is not so, the client hereby indemnifies and holds Simba Experience Oy and/or its partners harmless against any and all claims whatsoever the nature.
The client should get him/herself acquainted with customary practices. Simba Experience Oy and/or its partners as well as co-operating agents do act in the capacity of agents for the clients in all matters and will under no circumstances whatsoever be responsible and therefore be exempt from any liability for accidents, injury, delay, loss or damage to property or any other loss or damage from whatever it may arise. All tours are subject to the conditions of the concerned airlines, hotels, restaurants and all other contractors involved.